PROFESSIONAL OFFICE ASSISTANT

Students will learn:

Microsoft Applications Suite (Core Skills)

• Word: Formatting professional documents, school/clinic letters, and memos

• Excel: Creating and managing student or patient data logs

• Outlook: Email etiquette, calendar scheduling, appointment requests

• PowerPoint: Creating presentations for staff meetings, orientation, or parent/patient education

School Front Office Essentials

• Understanding student registration and daily attendance logs

• Managing communication with parents, faculty, and district offices

• Common forms: transfer requests, tardy slips, referral logs

• Fundamental Terminology

Medical/Dental Front Desk Training

• Handling patient check-in, verifying insurance, and intake procedures

• Appointment scheduling and electronic health record basics

• Customer service and HIPAA compliance

• Fundamental Terminology

Real-World Readiness:

Throughout the course, students will engage in:

• Front office simulations and role-play scenarios

• Practice with sample ID/insurance forms, voicemail/email logs, and student/patient records

• Exposure to front desk etiquette, including tone, posture, confidentiality, and multi-tasking under pressure

Outcomes:

By the end of this program, students will be able to:

• Confidently operate in either a school office or healthcare front desk environment

• Use Microsoft Office tools to complete daily administrative tasks

• Communicate clearly and professionally across phone, email, and in person

• Apply correct front desk terminology and workflow standards

• Demonstrate readiness for entry-level office assistant positions or internships